Last night I was flipping through channels on the TiVo, and happened to come across a show on CNBC called The Business of Innovation. It turns out we caught the third episode in a series of five, each of which will also be available to watch online. Watching this program, I was actually pretty impressed […]
I’m happy to say that my two month saga with Symantec customer service is finally over. I heard back from Ben this morning, who assured me people were looking into my issue. In the mean time though, I took my concern up a few notches by emailing a few Symantec executives. Within the last 30 […]
I’ve written about my terrible customer service experience(s) with Symantec a couple of times already. I was hoping my previous post on the subject would be the last, but this thing is still unresolved. Here’s a time line for you: 11/28/2006 – I received a “Version Upgrade Notification” email from Symantec, including a PDF document […]
When I wrote about my frustration with the Symantec MySupport site last Friday, it was mainly a way for me to vent. I wasn’t expecting anything to come of it, which was why I was extremely surprised to find an email in my inbox this afternoon from a Symantec employee named Ben. Ben said someone […]
An idea popped into my head after my Symantec “customer service” phone ordeal earlier today. Instead of making customers wait in a call queue for minutes (or hours) on end, why not let them wait for a short time – maybe five minutes. If they still haven’t been passed to a real human being by […]
Update on 1/17/2007: There’s a follow-up to this post about a call I had with a Symantec employee and this issue. Having created web sites and applications for a number of years now, I’ve developed a pretty good nose for bad design. Sometimes I find little things that bug me, and other times they’re blatant […]
I don’t know about you, but sometimes when I have a customer service issue with a business I’m working with, I don’t care if they get it resolved immediately. I realize that I’m not the center of their universe, as nice as that would be. I’m just one of many customers, especially when I’m dealing […]
Our due date (November 26th) is approaching fast, and thankfully we were able to get a lot of baby-related things done this weekend. My biggest accomplishment was putting together our new crib. Casey ordered it from the Sears website on Tuesday, and it was ready for pick-up at the Grand Forks store on Wednesday. Some […]
While it’s a little sad that we’ve come to expect crappy customer service, it causes the good experiences to stand out. Here are a couple of examples from just this week. One: Monday night, my wife and I went to the local Qdoba restaurant and each ordered one of their Signature Burritos – the Seasoned […]