Categories
Presentations

Beautiful Presentations

Earlier, I was flipping through some slides (PDF) from a David Heinemeier Hansson presentation, and this one jumped out at me: The presentation was given in Japan, which is why you’ll notice the Japanese at the bottom. I think it actually adds to the beauty of the slides…

Categories
Business

Losing Focus: When Home Improvement Stores Start Selling Groceries

Earlier tonight I read that our local Menards home improvement store will soon be selling groceries. I’m struggling to find the tie-in between frozen pizza and roofing supplies – I just don’t see why they think this will be a good idea. This type of business strategy (if you can call it one) completely baffles […]

Categories
Customer Service

Symantec MySupport Follow-up

When I wrote about my frustration with the Symantec MySupport site last Friday, it was mainly a way for me to vent. I wasn’t expecting anything to come of it, which was why I was extremely surprised to find an email in my inbox this afternoon from a Symantec employee named Ben. Ben said someone […]

Categories
Technology

Gambling on the Weather

Update: JD clears up some of my misconceptions in the comments. It turns out that you need to have a net worth of at least $5 million to get an account. Not quite as accessible as I thought…Thanks JD. Have you ever wanted to bet on what the weather would be like next week? In […]

Categories
Blogging

Sorry if Your Comments aren’t Up

I just sorted through this blog’s comment spam folder and found a couple of valid messages that were incorrectly flagged as spam due to some overly aggressive settings on my part. I’ve published those two comments now, but didn’t find any other legitimate ones. I apologize if your comment got deleted in this process. I’ve […]

Categories
Customer Service

Here’s an Idea: Customer Service Callbacks

An idea popped into my head after my Symantec “customer service” phone ordeal earlier today. Instead of making customers wait in a call queue for minutes (or hours) on end, why not let them wait for a short time – maybe five minutes. If they still haven’t been passed to a real human being by […]

Categories
Web Development

Bad Web Design #1: Symantec MySupport

Update on 1/17/2007: There’s a follow-up to this post about a call I had with a Symantec employee and this issue. Having created web sites and applications for a number of years now, I’ve developed a pretty good nose for bad design. Sometimes I find little things that bug me, and other times they’re blatant […]

Categories
Technology

Senator Dorgan Introduces Net Neutrality Bill to the Senate

Update a few minutes later: Here is the actual text of the Internet Freedom Preservation Act (PDF) in case you’re up for reading some legalese (or can’t get to sleep). Possibly in an attempt to make himself more tech friendly, North Dakota’s Byran Dorgan has introduced a Net Neutrality bill to the Senate along with […]

Categories
Apple

Apple Announces iPhone – Cingular Only

I didn’t think it would actually happen, but Apple announced the iPhone at today’s Macworld Expo keynote in San Francisco. Apple’s website has all of the juicy details (QuickTime required), but here’s a preview: Apple calls this a combination mobile phone, widescreen iPod with touch controls, and an Internet communications device. It’s a testament to […]

Categories
Technology

The Year of the Widget

I’ve mentioned my love of widgets in passing, but thought they deserved a little more attention. If you’ve ever used Apple’s Dashboard, the customizable Google Homepage, the Yahoo! Widget Engine, or Windows Vista’s Gadgets, you’re familiar with the idea. If you haven’t tried any of these, widgets are little, single purpose “applications” (if you can […]