Great Customer Service

While it's a little sad that we've come to expect crappy customer service, it causes the good experiences to stand out. Here are a couple of examples from just this…

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Tragedy in Northern Minnesota

I'm having a hard time coming to grips with the tragic school shooting that occured in Red Lake Minnesota yesterday. I never would have thought something like this could happen…

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The Moleskine Story

In thinking about Seth Godin's upcoming book, All Marketers Are Liars: The Power of Telling Authentic Stories in a Low-Trust World, I've thought of a great example that would fit…

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Still Alive

In case anyone was wondering, yes, I'm still alive. For some reason this week seems especially busy, so I haven't had time to post anything yet. Needless to say, things…

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